About transportation
1. Is the selected shipping service available in my country and what is the carrier? How long does it take to arrive?
We offer free shipping to most countries, such as Italy. Delivery time = processing time (order preparation) + shipping time.
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries such as Italy |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
In most cases, we will process and arrange shipping within 1-2 weeks after receiving your order . Shipping time is 2-5 weeks, for the same country, shipping time varies by region.
• Due to the current sad events we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our shipping policy for more details.
2. Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team at [email protected] for the latest logistics information.
About returns and refunds
1. How to cancel an order?
You can cancel your order for free within 48 hours without any reason.
If your order has already been shipped, it cannot be canceled. If you insist on canceling, we will charge you 30%-50% of the order amount for storage fees, order preparation fees and shipping fees. This fee will be deducted from your product refund.
2. What if I receive damaged items?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shade free of charge. If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge a restocking fee of up to 35%. We also reserve the right to deduct all outbound shipping charges from your refund.
3. When will I receive my refund?
Once your return is received, it may take up to 5 business days for funds to be credited back to your original payment (PayPal: 1-2 days; Credit Card: 3-5 days). If you still have any questions about your refund, please contact us at [email protected] and we will get back to you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Products
1. Can the light be dimmed?
If the lamp uses E27, E14, G9 and other bulbs, you can choose dimmable bulbs so that the lamp can be dimmed with your dimming system. But if you don’t have a dimming system at home, please consult us and we will customize the lamps for you. For lamps with LED chips you cannot change the internal light source, in most cases we offer warm, cold and dimmable versions. If there is no dimming version on the product page, please ask us. We can make all lights dimmable. If you have any needs in this regard, please feel free to call us for consultation.
2. Can I have a longer cable?
We supply 150cm cables for most lights. If you need a longer cable (within 800cm), please note when placing your order and we will extend the cable for free.
3. Does the voltage required for the product I purchase match the country where I am located?
The voltage of our products will be adjusted according to your country as shown below.
110V-120V: United States, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: United Kingdom, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.
